Question 1

💸 What are your rates?

Accepted Answer

Our rates vary depending on the weight, size and breed of your dog, as well as the specific service you're booking. Please contact us for a personalized quote at (786)-440-1155, or visit our website for a breakdown of pricing for daycare, boarding, and grooming.

Question 2

Is there a schedule of activities?

Accepted Answer

On a daily basis, our doggy daycare guests are rotated through a wide variety of activities. They spend set times indoors, outdoors, playing games with the staff, etc. In addition to our daily mix of fun and frolic, we encourage you to follow us on Facebook so that you know when we have special activities such as birthday parties, holiday parties and more!

Question 3

What toys and activities are in the outdoor play area?

Accepted Answer

During the summer months we offer kiddie pools, sprinklers, hoses and ice cubes. Throughout the year our doggy daycare areas boast large play equipment, tires and chew toys, ensuring that your pet always has something to do! Our daycare technicians will vary activities from day to day, offering water time, ball time, scent games and more, depending on the time of year and the energy level of the pack.

Question 4

Can my puppy or senior dog participate?

Accepted Answer

We require that dogs be at least 12 weeks of age to participate in our traditional doggy daycare. Senior dogs are also welcome and can be matched with a group that best fits their energy level. If your pet requires certain rules and limitations, please disclose these on your Temp Test application and thoroughly discuss them with our daycare staff to ensure that they have a safe and enjoyable time while at daycare.

Question 5

Are the dogs supervised at all times?

Accepted Answer

Yes! Our daycare staff are always in the room or yard and will never leave a group of dogs unattended. Not only are they present, but they are constantly moving throughout the pack, watching for physical or verbal cues that let them know how each dog is doing. In addition, we have cameras that live stream our daycare rooms to our website 24/7, so you can watch your pup at play!

Question 6

Do the dogs ever get to wind down or take a break?

Accepted Answer

Absolutely. While some of our guests can run all day, we have others that burn out a little earlier. Our staff are trained to watch for cues from your pet that let us know when they’ve had enough. We’re happy to separate dogs from the group for a few minutes to a few hours to ensure that they get the rest they need and thoroughly enjoy their time in the pack.

Question 7

My dog was in an altercation. How could this happen?

Accepted Answer

Just like children playing on playgrounds, in daycare or at school, can get hurt from time to time, dogs playing with each other on the playgrounds can get hurt too. Dogs play with their mouths and paws and like to wrestle around on the ground with each other. Because we have a high number of staff in the playrooms and because of the training program our staff is required to complete, injuries are rare. If injuries do occur, you (not Central Pet) are responsible for any medical expenses for your dog, as you would be for a child. You need to be sure that you are comfortable with this before allowing your dog to play in the playroom. If you are not, day boarding is a great way for your pup to have some fun without being a part of the pack. Most owners find that the benefits of allowing their dog to play outweigh the risks.

Question 8

Why does my my dog have to be spayed/neutered after 6 months of age

Accepted Answer

At Central Pet, we respect your decision to keep your dog intact. Our daycare regulations are designed solely for the safety of the pack, not to pass judgement. Intact dogs are not always a good match for an open play environment such as doggy daycare.

Having intact dogs means that they’re likely to impregnate other dogs or get impregnated. They are also more likely to hump around other dogs that they haven’t been exposed to. While we don’t discourage pet parents from keeping their dogs intact, we do require that they are spayed/neutered by 6 months of age in order to ensure that they are safer in our daycare environment.

Spaying and neutering can curb behaviors that could otherwise prevent your dog from being accepted into the pack. It also maintains balance and fair play, as intact dogs have a higher drive to protect toys, spaces and even other dogs. Spaying and neutering your dog gives them a chance to play with others without being overly possessive with their friends, so one dog doesn’t stand out more than the others. Our intact guests are welcome to day-board at our facility where they will get tons of love and play in a one-on-one environment. For information on whether spaying and neutering is right for your dog, talk to your local veterinarian.

Question 9

What are the benefits of Doggy Daycare?

Accepted Answer

Where do we begin? Doggy daycare is more than just a play date for your pet.

In addition to the convenience and peace of mind it provides pet parents, it also does some pretty amazing things for their pets. Dogs who attend doggy daycare are less anxious, which means they suffer less from separation anxiety and display less destructive behaviors like chewing or soiling in the home. They are more apt to follow commands as these commands are reiterated throughout the day by daycare staff. They are more social and less fearful of the unknown. They are also more fit due to the excess activity. Most of all, dogs who attend daycare on a regular basis are just happier dogs. The physical and mental stimulation of being in a pack is something that all dogs inherently crave. They look forward to seeing their pack-mates, playing the games, getting the extra rush of dopamine and coming home a happy, tired, pup. Who wouldn’t love that?

Question 10

🐾 What services do you offer?

Accepted Answer

At Milo's Daycare & Boarding, we offer dog daycare, boarding, grooming, a pet taxi service, and dog walking services where we come to your home. Whether it's a day of play, a grooming session, or a walk around your neighborhood, we ensure your dog is happy and well cared for. Visit our website for more details on each service.

Question 11

If my dog requires feeding or medication during daycare, will you administer these?

Accepted Answer

We are happy to feed or medicate your pet during their day with us! Simply drop off the food and medications when you check in your pup, along with detailed instructions, and we’ll be sure that they get a private room to relax, eat and take their needed medications before returning to the pack.

Question 12

How are corrections administered and what provisions are there for avoiding fights?

Accepted Answer

Excellent question! While the majority of our corrections are done with verbal cues and body language, they are not always sufficient in gaining the attention we need in a large room of playful pups. Because of this, our staff may utilize a spray bottle of water to get a quick response from a dog who may not hear or see us.

If a dog is particularly disruptive, they may be leashed and taken from the group until they are able to safely re-enter. In the rare event that we have an altercation, staff will immediately separate and leash the dogs, removing them from the group to assess for injury. Our staff keep a strict staff-to-dog ratio and are constantly involved in, and moving throughout, the pack. They have been trained to watch for the slightest physical or verbal cue that might imply an altercation could take place.

Question 13

After daycare, my dog is drinking a TON of water! Don't you give water?

Accepted Answer

We get asked this question all the time! Please rest assured that your dog has clean water available 24 hours a day.

Some dogs don’t drink as much while in daycare due to the extra amount of mental and physical stimulation they experience. Much like small children, all the new sights, sounds, smells and people, can be overly exciting and the last thing they want to do is stop to drink. While this is common, know that we monitor your pet’s water intake and we will let you know if your pet is not drinking at all. (Although this is rare).

If your dog drinks in excess when they get home, simply keep an eye on how much water they drink in short periods as drinking large amounts of water too quickly may cause vomiting.

Question 14

📅 What’s your cancellation policy?

Accepted Answer

For boarding, we require a one-night non-refundable deposit to secure your pup’s stay. For grooming and daycare, we kindly ask for 24 hours' notice if you need to cancel or reschedule.

Question 15

How many dogs are in the daycare group?

Accepted Answer

Our daycare group sizes vary significantly from day to day. We break our pack into groups based on size, temperament, and play activity to ensure that everyone has a fun and safe time! Our technicians match dogs into groups as they arrive daily, allowing your pup to tell us how they feel that day and where they would have the most fun.

Question 16

🛏️ What do I need to bring for boarding?

Accepted Answer

Please bring your dog's food, any medications, and their leash. We’ll take care of the rest!

Question 17

💉 What vaccinations are required?

Accepted Answer

We require all up-to-date annual vaccinations, including rabies, DHPP, leptospirosis, distemper, and Bordetella, to ensure the safety of all pets in our care.